Privacy Policy

1. Introduction

Lumen Solutions ("we", "us", or "our") operates AegisCore, a Discord bot and web dashboard platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and being transparent about our data practices. We collect only the minimum data necessary to provide our services.

2. Information We Collect

2.1 Discord Account Information

When you authenticate with Discord, we collect and store:

• Discord User ID - Your unique Discord identifier
• Username - Your Discord username
• Profile Picture - Your Discord avatar URL
• Servers You Own - List of Discord servers where you have owner permissions (to enable bot management)

2.2 What We DO NOT Collect

We want to be clear about what we do NOT collect or store:

• We do NOT store your Discord password
• We do NOT read or store your private messages
• We do NOT track your activity across other Discord servers
• We do NOT sell or share your personal information with third parties for marketing
• We do NOT store your email address unless explicitly provided
• We do NOT collect data from servers where the bot is not installed

2.3 Server Data (When Bot is Installed)

When you add AegisCore to your Discord server, we collect:

• Server ID and name
• Server icon URL
• Bot configuration settings you specify
• Moderation actions taken through the bot (for mod logs)

2.4 FiveM Player Data (If Enabled)

If you enable FiveM server tracking, we may collect:

• Player identifiers (license, Steam ID, Discord ID) for cross-referencing
• In-game names and playtime statistics
• Connection timestamps

3. How We Use Your Information

We use the collected information for the following purposes:

• Authentication - To verify your identity and provide access to the dashboard
• Service Delivery - To provide bot functionality including moderation, tracking, and analytics
• Global Ban System - To share ban information across linked servers (only with servers you've linked)
• Support - To respond to your inquiries and provide customer support
• Improvements - To analyze usage patterns and improve our Service

4. Data Sharing and Disclosure

4.1 With Linked Servers

If you link your server to other servers in a network, the following data may be shared:

• Global ban records (user IDs and ban reasons)
• Player lookup information (if enabled)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 No Sale of Data

We do NOT sell, rent, or trade your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encrypted connections (HTTPS/TLS)
• Secure database storage with access controls
• Regular security audits and updates
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your data for as long as:

• Your account is active with us
• The bot remains in your Discord server
• Required by law or legitimate business purposes

When you remove the bot from your server or request data deletion, we will delete your data within 30 days, except where retention is required by law.

7. Your Rights

You have the following rights regarding your personal data:

• Access - Request a copy of the data we hold about you
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your data
• Portability - Request your data in a portable format
• Objection - Object to certain processing of your data

To exercise these rights, contact us through our Discord support server or email.

8. Children's Privacy

Our Service is not intended for users under the age of 13, in compliance with Discord's Terms of Service. We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us immediately.

9. Third-Party Services

Our Service integrates with:

• Discord - For authentication and bot functionality (Discord Privacy Policy)
• FiveM/CFX.re - For server status information (public API data only)

These services have their own privacy policies that govern their use of your data.

10. Cookies and Tracking

We use essential cookies for:

• Maintaining your login session
• Remembering your preferences

We do not use tracking cookies or third-party advertising cookies.

11. International Data Transfers

Your data may be processed on servers located outside your country of residence. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our Discord server or website. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Through our Discord support server
• Via the contact form on our website
• Email: privacy@lumensolutions.dev